Job Description
Join our award-winning team as an Entry Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding support to our diverse client base across Philadelphia and New York. No prior experience required—comprehensive training provided day one. Enjoy competitive pay, flexible scheduling options, and rapid advancement opportunities in a dynamic, growth-oriented environment.
Immediate start available for motivated candidates ready to make an impact. Our modern downtown Philadelphia office offers collaborative workspaces, wellness programs, and a culture that celebrates innovation and teamwork.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Identify upsell opportunities and cross-reference client needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (fresh graduates welcome)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet access for hybrid work options
- Positive attitude and willingness to learn new technologies