Job Description
Join our award-winning team as an Entry Level Customer Service Representative in vibrant San Francisco! We offer comprehensive paid training and career advancement opportunities for motivated individuals. No prior experience required – we’ll equip you with the skills to excel in customer support, technical troubleshooting, and client relationship management. Enjoy competitive compensation, flexible scheduling options, and a supportive work culture in the heart of the Bay Area. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process transactions efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in continuous training and feedback sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Basic computer proficiency and typing accuracy
- Strong problem-solving and active listening abilities
- Ability to work flexible shifts (including weekends)
- Passion for delivering exceptional customer experiences
- No experience necessary – paid training provided
- Must pass background check and drug screen