Job Description
Join our award-winning customer support team in Boston and kickstart your career in customer service! We're seeking motivated individuals with a passion for helping others to provide exceptional support experiences. As a key member of our team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment in Boston's vibrant Financial District. Immediate start available – apply today to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and collaborative mindset
- Must be authorized to work in the US