Job Description
Ready to Launch Your Career in Customer Service? Join our dynamic team at Coastal Connect Solutions for our exclusive Hiring Event! We're seeking passionate entry-level Customer Service Representatives to deliver exceptional experiences for our clients in Virginia Beach. No prior experience required—just a positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and clear growth pathways in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for call volume and resolution
- Contribute to continuous improvement of service protocols
- Participate in quarterly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Patience and resilience in fast-paced scenarios
- Reliable transportation to our Virginia Beach office
- Availability for flexible shifts (including weekends)