Job Description
Join our award-winning team as an Entry Level Customer Service Representative at LocalCare Solutions! We're hosting a hiring event for passionate individuals ready to launch their careers in customer service. No experience needed – we provide comprehensive training and growth opportunities in a supportive environment. Enjoy competitive pay, flexible scheduling, and benefits including health insurance and retirement plans. This is your chance to make a real impact while building valuable skills for future career advancement.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve customer issues using our CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience is a plus but not required
- Must be authorized to work in the United States
- Availability to work rotating shifts including weekends