Job Description
Join our award-winning customer service team in Louisville and kickstart your career! We're seeking passionate individuals to deliver exceptional experiences for our clients. No prior experience required—just your positive attitude and dedication to helping others. Enjoy comprehensive training, flexible scheduling, and immediate start opportunities.
What We Offer:
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- Supportive team environment
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using problem-solving frameworks
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Maintain product knowledge through continuous training
- Meet performance metrics including CSAT and resolution times
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM systems)
- Strong problem-solving abilities
- Positive attitude and patience under pressure
- Availability for flexible shifts (evenings/weekends as needed)
- Must pass background check and drug screening