Job Description
Join Apex Solutions Group, an industry leader in customer experience solutions, as a Full-Time Weekend Customer Specialist. We're seeking dedicated professionals to deliver exceptional service during weekend shifts in our Philadelphia headquarters. This is a rare opportunity to build a stable career while enjoying weekend scheduling flexibility. Our comprehensive benefits package includes health insurance, 401(k) matching, and paid time off. Immediate start available for qualified candidates.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including CSAT and resolution rates
- Train new weekend team members on protocols and best practices
- Identify trends in customer feedback for continuous improvement
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- Ability to work independently during weekend shifts
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays and Sundays with rotating weekdays off
- High school diploma; associate degree preferred