Job Description
Join our award-winning customer experience team as an Entry-Level Customer Service Representative! We're seeking motivated individuals in Houston to deliver exceptional remote support from home. Enjoy a flexible schedule, comprehensive training, and career growth opportunities in a dynamic tech environment. Our competitive package includes health benefits, paid time off, and monthly performance incentives.
Why Work With Us?
- Fully remote position with equipment provided
- Industry-leading onboarding program
- Mentorship from senior support specialists
- Regular team-building virtual events
- Clear advancement path to senior roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Meet daily KPIs for response time and resolution efficiency
- Identify upsell opportunities for product enhancements
- Participate in weekly training sessions on new features
- Maintain 99.5% attendance for scheduled shifts
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships accepted)
- Typing speed of 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and Google Workspace
- Stable home internet connection (minimum 20 Mbps)
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution skills
- Passion for technology and customer advocacy