Job Description
Join our award-winning customer service team and launch your career with comprehensive paid training! Urban Support Solutions is seeking passionate individuals to deliver exceptional support to Chicago residents. As an Entry-Level Customer Service Representative, you'll be the vital link between our clients and solutions, working in a dynamic environment that values growth and community impact. No experience needed – we provide all the training you need to succeed. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways in a company recognized for employee development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues using proprietary CRM systems while maintaining service quality standards
- Document all interactions accurately in our customer database for continuity of care
- Collaborate with cross-functional teams to resolve complex escalations
- Act as brand ambassador by maintaining positive communication during all interactions
- Participate in ongoing training programs to enhance product knowledge and service techniques
- Meet key performance metrics including resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Excellent verbal/written communication skills with clear articulation
- Strong problem-solving abilities with customer-centric mindset
- Basic computer proficiency and ability to navigate multiple systems simultaneously
- Ability to work flexible shifts including evenings/weekends as needed
- Authorized to work in the United States without sponsorship
- Passion for helping others and commitment to continuous learning