Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Louisville, KY! We're seeking energetic, customer-focused individuals to deliver exceptional support experiences. This immediate-start position offers paid training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations. No prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately in company databases for quality assurance
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics for call volume, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Strong verbal/written communication skills with clear articulation
- Basic computer proficiency and ability to navigate multiple systems
- Empathetic approach to customer problem-solving
- Reliable attendance and punctuality for scheduled shifts
- Positive attitude and resilience in fast-paced environments
- Ability to pass background check and drug screening