Job Description
Join our award-winning remote customer service team and transform how residents in Fresno, CA, and North Carolina experience support! We're seeking passionate individuals to deliver exceptional service from home while building meaningful connections in your local community. Enjoy zero commute, flexible scheduling, and comprehensive training designed for career growth. This is your chance to make a real impact while advancing your professional journey in a supportive, tech-driven environment.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Fresno and NC clients
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with local teams to address regional needs
- Meet/exceed quality and performance metrics
- Participate in virtual hiring events across North Carolina
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Quiet home office with reliable internet
- Strong communication and problem-solving skills
- Ability to work Pacific/Eastern time zones
- Proficiency with CRM software and multitasking