Job Description
Join our award-winning customer experience team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse client base from the comfort of your home office. This remote role offers comprehensive training, career growth opportunities, and a collaborative virtual environment where your voice matters. Perfect for recent graduates or career changers looking to launch their customer service journey in Miami's dynamic market.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems (training provided)
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in weekly virtual training sessions and team meetings
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years customer service experience (internships accepted)
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and basic tech troubleshooting
- Quiet home office setup with reliable high-speed internet
- Ability to work flexible hours including evenings/weekends as needed
- Strong problem-solving mindset and attention to detail