Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional customer experiences through various channels. This full-time position offers immediate start and comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive work environment in Oklahoma City.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer needs
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficient with Microsoft Office and basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible scheduling including weekends