Job Description
Launch your career in customer service with Nexus Support Solutions! We're seeking passionate Entry Level Customer Service Representatives to join our award-winning team in Tucson, AZ. This immediate-start role offers comprehensive training and growth opportunities for motivated individuals ready to deliver exceptional customer experiences.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full benefits package (health/dental/vision)
- Paid training and professional development
- Modern, collaborative work environment
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM)
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset