Job Description
Join Florida Connect Solutions as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're hosting a dynamic hiring event for passionate individuals ready to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive team environment in sunny Orlando. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities to enhance customer satisfaction
- Participate in ongoing training programs
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent required
- Excellent communication skills in English
- Strong problem-solving abilities
- Basic computer proficiency with MS Office Suite
- Positive attitude and team-oriented mindset
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (if field visits required)