Job Description
Launch your career in customer service with CustomerCare Pro, a leader in client satisfaction solutions. We're seeking passionate Entry Level Customer Service Representatives to join our dynamic team across Illinois and California. No experience required—comprehensive training provided!
What You'll Gain:
- Competitive pay starting at $16/hour + performance bonuses
- Immediate start date
- Paid training and career advancement opportunities
- Health benefits (after 60 days)
- Modern, collaborative work environment
We have positions in Chicago, IL and Los Angeles, CA. Remote options available for qualified candidates. Apply now to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM systems
- Process orders, returns, and account updates
- Document interactions and maintain accurate records
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Empathetic customer service mindset
- Reliable internet connection (for remote roles)
- Willingness to work flexible shifts
- No prior experience necessary—training provided