Job Description
Join CityConnect Solutions at our exclusive hiring event for passionate customer service professionals! We're seeking dedicated Local Customer Service Representatives to deliver exceptional support to Philadelphia residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic community-focused environment.
Why Join Us?
- Work directly with Philadelphia's diverse community
- Full-time schedule with weekday hours (9 AM - 5 PM)
- On-the-job training and certification opportunities
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person at our Philadelphia location
- Resolve billing, service, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local community partners to address service gaps
- Participate in monthly community outreach initiatives
- Maintain 95% customer satisfaction score
- Contribute to process improvement team meetings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible weekends during peak seasons
- Valid Pennsylvania driver's license (for occasional off-site events)
- Bilingual English/Spanish speakers strongly encouraged to apply
- Pass background check and drug screening