Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're hosting a special hiring event for motivated individuals in New York and Florida. No experience needed – we provide comprehensive training to set you up for success.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path
- Supportive team environment with mentorship
- Flexible scheduling options
ConnectServe Solutions is a rapidly growing customer service leader with operations across the Northeast and Southeast. Our hiring event connects passionate talent with immediate opportunities in both New York and Florida locations.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently using our CRM system
- Process orders and maintain accurate customer records
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics (call time, resolution rate)
- Participate in ongoing training to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (Windows, MS Office)
- Customer-focused mindset with empathy
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Flexible availability (including weekends)