Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant New Orleans! We're seeking energetic professionals to deliver exceptional support while our city sleeps. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions shine. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Proficiency with CRM software and MS Office Suite
- Flexibility to work nights (11 PM - 7 AM) and weekends as needed
- Positive attitude and problem-solving mindset