Job Description
Join our award-winning customer service team and launch your career in the dynamic call center industry! Customer Connect Solutions is seeking enthusiastic Entry Level Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive training, and flexible work arrangements including remote options. Whether you're based in Fort Worth or New York, we provide a supportive environment for growth and advancement. No experience necessary – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Flexibility to work rotating shifts (including evenings/weekends)
- Must pass background check and drug screening