Job Description
Join our award-winning customer support team in Charlotte! As an entry-level Customer Service Representative, you'll be the first point of contact for our valued clients. We offer comprehensive training, flexible scheduling, and clear career advancement paths for motivated individuals. Our collaborative environment celebrates problem-solvers who thrive in fast-paced settings. No prior experience required—just a passion for helping others and a commitment to excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using internal knowledge bases and tools
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Participate in quarterly training sessions to enhance product knowledge
- Maintain positive customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Basic problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Flexible availability including weekends and holidays
- Valid North Carolina driver's license preferred