Job Description
Launch your career with NexusConnect Solutions as a Customer Service Representative! We're seeking motivated individuals to join our remote team in Miami, FL. As a vital part of our client experience team, you'll deliver exceptional support through phone, email, and chat channels. Enjoy flexible remote work, comprehensive training, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics for resolution time
- Contribute to process improvement initiatives
- Maintain deep knowledge of products/services
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and web tools
- Excellent problem-solving abilities
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Spanish language proficiency a plus