Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities. Our upcoming Virginia Hiring Event will feature on-site interviews for qualified Atlanta-based candidates. Apply today to become part of our vibrant customer service family!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including CSAT scores and resolution times
- Adhere to company policies and compliance standards
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible weekend shifts (Saturday/Sunday)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and resilience in high-pressure situations
- Must pass background check and drug screening