Job Description
Join our dynamic team as an Entry Level Customer Service Representative in Fort Worth! We're seeking passionate individuals to deliver exceptional support to our local clients. This immediate-start opportunity offers comprehensive training and career growth in a fast-paced, supportive environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations.
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Contribute to improving customer experience processes
- Meet daily performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced setting
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (if field visits required)