Job Description
Join our award-winning customer service team in Tampa or Virginia! We're seeking enthusiastic individuals to deliver exceptional experiences for our clients. No experience required – we provide comprehensive training and immediate start opportunities. Enjoy competitive pay, flexible scheduling, and career growth within a supportive environment. Perfect for recent graduates or career changers looking to launch in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced settings
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Availability to work evenings/weekends as needed