Job Description
Join our award-winning customer service team in Fort Worth and launch your career with an industry leader! We're seeking enthusiastic individuals to deliver exceptional support to our local clients. This entry-level position offers comprehensive training, growth opportunities, and a collaborative environment where your success is prioritized. Enjoy competitive pay, benefits, and the chance to build lasting relationships with customers across Texas and Florida. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local clients
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to resolve complex issues efficiently
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (entry-level welcome)
- Strong communication and active listening skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US