Job Description
We are currently seeking a motivated Entry Level Customer Service Representative to join our expanding team in Fort Worth, Texas. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with precision and empathy. We are offering an immediate start for dedicated individuals ready to launch a rewarding career in customer support.
Why Apply?
- Immediate Start: Onboarding and training begin as soon as you apply.
- Competitive Compensation: Earn between $16.00 and $20.00 per hour based on your skills.
- Career Growth: Clear pathways to senior support and management roles.
- Modern Environment: Work in a collaborative and tech-forward office.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and friendly tone.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Maintain accurate and up-to-date customer records in the CRM database.
- Collaborate with sales and technical teams to ensure comprehensive service delivery.
- Identify and assess customers' needs to achieve satisfaction.
- Process orders, returns, and service requests accurately.
- Proactively follow up with customers to ensure their issues are fully resolved.
Qualifications
- High school diploma or GED is required; previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software (training provided).
- Ability to type 40+ WPM.
- Must be reliable, punctual, and able to work full-time hours.
- Passion for helping others and a positive attitude are essential.