Job Description
Join our award-winning customer experience team as a Senior Call Center Agent with the flexibility of full-time remote work from Memphis, TN! We're seeking passionate professionals to deliver exceptional support while enjoying the comfort of a home office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
As a key member of our customer success team, you'll handle inbound/outbound calls, resolve complex inquiries, and build lasting client relationships. We provide state-of-the-art equipment and ongoing training to ensure your success.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services through multiple channels
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical support teams to resolve escalated issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous improvement initiatives for customer experience
- Maintain thorough knowledge of product updates and company policies
Qualifications
- 3+ years of call center or customer service experience
- Proven track record of meeting/exceeding performance metrics
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal communication and active listening skills
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office space
- Flexible availability including evenings/weekends as needed