Job Description
Join our dynamic team at GlobalConnect Solutions as we host an exclusive hiring event for passionate individuals seeking entry-level Customer Service Representative roles in Atlanta! We're seeking empathetic communicators to deliver exceptional customer experiences while launching your career in a supportive, growth-oriented environment. No experience required – we provide comprehensive training!
As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with professionalism and efficiency. Our Atlanta hub offers competitive benefits, flexible scheduling options, and clear advancement pathways. Ready to turn your people skills into a rewarding career? This is your moment!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with empathy and accuracy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for call quality and resolution time
- Participate in quarterly training to enhance product knowledge
- Contribute to team success through cross-functional collaboration
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities and adaptability
- Availability to work flexible shifts including weekends
- Passion for helping others and representing brands positively
- Ability to thrive in fast-paced, team-oriented settings