Job Description
Join Florida Connect Solutions' exclusive hiring event for motivated individuals seeking to launch their career in customer service! We're seeking passionate Entry Level Customer Service Representatives to deliver exceptional experiences to our diverse client base. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Event Details: June 25, 2024 at 10:00 AM EST at our Orlando headquarters. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to optimize service quality
- Meet performance metrics (CSAT, resolution time)
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Basic typing speed of 35+ WPM
- No experience necessary – training provided