Job Description
Launch your career in customer service with ClientFirst Solutions! We're seeking energetic Entry-Level Customer Service Representatives to join our award-winning team in New York. This immediate-start opportunity offers paid training, career growth, and a supportive environment where your people skills shine. Help our clients resolve issues, build relationships, and deliver exceptional experiences – no prior experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Maintain positive customer satisfaction metrics
- Participate in ongoing product and process training
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Empathy and patience in customer interactions
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Reliable transportation to NYC office
- Flexible availability including weekends (as needed)