Job Description
Join our award-winning customer service team as a Local Customer Service Representative – no experience required! We're seeking motivated individuals in Detroit to provide exceptional support from the comfort of your home. Enjoy competitive pay, comprehensive training, and flexible hours while making a real impact in your community.
Why Choose Us?
- Industry-leading benefits package including health insurance and retirement plans
- Opportunities for career growth and advancement
- Supportive remote work environment with all equipment provided
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including quality and efficiency
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent communication skills and friendly demeanor
- Ability to work independently in a remote setting
- Strong problem-solving and multitasking abilities
- Basic computer proficiency with reliable internet connection
- Customer service mindset with empathy and patience
- Must be located in the Detroit metropolitan area