Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Entry Level Call Center Representatives in Long Beach, CA. We provide a comprehensive paid training program designed to help you succeed from day one.
We are looking for motivated individuals who are ready to join a dynamic team and grow their career. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Full Paid Training: No experience required; we teach you everything.
- Competitive Pay: $18 - $22 per hour plus performance bonuses.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Environment: State-of-the-art facilities and remote-friendly options.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction rates.
- Accurately input customer data and update records in the CRM system.
- Follow call scripts and quality guidelines to maintain service standards.
- Identify and document customer feedback to help improve company products and services.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High school diploma or GED required.
- No prior call center experience necessary; paid training provided.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and quiet workspace (if remote).