Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Louisville! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our local clients. This full-time position offers immediate start and comprehensive training to kickstart your career in customer service. Enjoy a supportive environment, competitive benefits, and opportunities for advancement within our growing organization.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local customers
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays as needed
- Positive attitude with customer-first mindset