Job Description
Join our award-winning customer service team in Miami! We're hosting an exclusive hiring event for motivated entry-level professionals to launch their careers in customer excellence. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. This is your chance to develop transferable skills while making a real impact on customer experiences. On-the-spot interviews available!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using our CRM platform
- Document all interactions accurately in our ticketing system
- Collaborate with technical teams to resolve complex customer problems
- Meet and exceed monthly performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience or related internship
- Exceptional communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office and willingness to learn CRM systems
- Ability to work flexible hours including weekends and holidays
- Spanish fluency is a significant plus for our Miami market