Job Description
Are you a people person looking to kickstart your career in a dynamic environment? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in New York City. We are looking for passionate individuals ready to make a difference and provide top-tier support to our valued clients.
As a Customer Service Representative, you will be the voice of our brand, ensuring our customers feel heard, valued, and supported. This is a fantastic opportunity for recent graduates or anyone looking to enter the corporate world with a comprehensive training program.
Why join us?
- Immediate start available.
- Competitive hourly pay and performance bonuses.
- Opportunities for rapid career advancement.
Take the first step towards a rewarding career today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Assist customers with product information, account management, and troubleshooting.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Maintain detailed and accurate records of all customer interactions in our CRM database.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Collaborate with the sales and technical teams to improve the overall customer experience.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory; we provide comprehensive training.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic attitude.
- Proficiency in using computers and standard software applications (Microsoft Office Suite).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be authorized to work in the United States.