Job Description
Are you looking for a rewarding career in Customer Service?
Apex Horizon Solutions is currently hiring Local Customer Service Representatives in Orlando, FL. We are looking for energetic, motivated individuals who want to start their career immediately. We provide comprehensive paid training for all new hires, so no prior experience is necessary.
We value our employees and offer a dynamic work environment where you can grow your skills and advance your career. Join our team today and make a difference in our customers' lives.
Responsibilities
- Manage high-volume incoming customer inquiries via phone and email with a friendly and professional demeanor.
- Provide accurate information regarding our products and services to resolve customer questions.
- Process customer orders, returns, and exchanges efficiently using our CRM software.
- Resolve customer complaints and escalate complex issues to the supervisor when necessary.
- Maintain accurate and up-to-date customer records in our database system.
- Collaborate with the support team to identify areas for improvement in service delivery.
- Identify opportunities to cross-sell or upsell products to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal communication and active listening skills.
- Ability to work independently in a remote or local office environment.
- Basic computer proficiency and typing speed (35+ wpm).
- Reliable internet connection (if remote position).
- Willingness to undergo a paid training program and pass background checks.
- Positive attitude and a customer-first mindset.