Job Description
Launch your customer service career with CustomerFirst Solutions! We're seeking motivated Entry Level Customer Service Representatives for our Cleveland team with comprehensive paid training. Join a supportive environment where your growth matters, enjoy competitive pay, and build skills for long-term success. No experience needed – just your passion for helping others!
Why Join Us?
- PAID TRAINING PROGRAM: Master customer service fundamentals with our expert-led training
- CAREER GROWTH: Clear advancement paths to senior roles or specialist positions
- COMPENSATION: Starting at $17.50/hour with performance-based raises
- BENEFITS: Health insurance, 401(k) matching, and paid time off
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed customer satisfaction metrics (CSAT >95%)
- Collaborate with teams to improve service processes
- Complete ongoing training modules to maintain product knowledge
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to multitask in fast-paced environments
- Problem-solving mindset with patience and empathy
- Willingness to work flexible shifts (including weekends)
- Pass background/drug screening (pre-employment)