Job Description
Join LocalCare Solutions as an Entry Level Customer Service Representative in Chicago and launch your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our local community while building professional skills in communication, problem-solving, and CRM systems. No prior experience required – we provide everything you need to succeed. Enjoy competitive pay, benefits, and clear growth pathways within our supportive team environment. Apply today to start your rewarding customer service journey!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Chicago-area customers
- Resolve billing, service, and account issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex service escalations
- Proactively identify upsell opportunities for local service packages
- Participate in weekly training sessions to refine product knowledge
- Contribute to team performance metrics including CSAT and FCR
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills with Midwestern dialect fluency
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with patience under pressure
- Ability to work rotating shifts including weekends (9am-9pm)
- Valid work authorization for US employment
- Chicago residency preferred for local service knowledge
- Pass background check and drug screening