Job Description
Are you ready to start a meaningful career in client support? Horizon Customer Solutions is seeking motivated individuals to join our growing team in Philadelphia, PA. We specialize in delivering top-tier service to clients across the nation, and we are looking for passionate people to join our family.
As an Entry-Level Customer Service Representative, you will be the first point of contact for our valued clients. We offer a comprehensive, paid training program to ensure you have the tools and knowledge to succeed. Whether you are new to the workforce or looking to pivot into a corporate environment, we provide the roadmap to your success.
Why Join Us?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience and performance.
- Paid Training: No prior experience required; we invest in your future with a paid onboarding program.
- Career Growth: Clear pathways for advancement into leadership and specialized roles.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently, ensuring high customer satisfaction scores.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and transactions in our CRM database accurately.
- Collaborate with the support team and management to identify process improvements.
- Maintain a positive and calm demeanor during high-pressure situations.
- Assist in training new hires and mentoring junior team members as you grow.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- A proactive attitude with a genuine desire to help others solve problems.
- Ability to work full-time hours, including some weekends or evenings as required by business needs.
- Reliable internet connection and home office setup (if remote/hybrid option applies).