Job Description
Launch Your Career in Customer Service with Paid Training!
Join ConnectCare Solutions in Fort Worth, TX, as an Entry Level Customer Service Representative. We offer comprehensive paid training and career growth opportunities in a supportive environment. No experience required – we’ll teach you everything you need to succeed!
As a valued team member, you’ll handle inbound calls, resolve customer inquiries, and deliver exceptional service. Our competitive compensation includes hourly wages plus performance incentives, with opportunities for advancement into team lead or specialist roles.
Responsibilities
- Respond to customer inquiries via phone with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call handling time and satisfaction scores
- Participate in ongoing training programs to enhance skills
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency and typing ability
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including evenings/weekends
- No prior experience required – training provided
- Must pass background check and drug screening
- Authorized to work in the United States