Job Description
Are you looking to launch a rewarding career in customer service? Apex Support Solutions is currently seeking motivated, entry-level representatives to join our dynamic team in New Orleans, LA.
We believe in investing in our people. That is why we offer comprehensive paid training to ensure you have all the tools necessary to succeed. No prior experience is required—just a positive attitude and a willingness to learn.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: Get up to speed with on-the-job coaching.
- Career Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in a supportive, remote-friendly office setting.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Accurately document customer interactions and update client records in our CRM systems.
- Identify opportunities to upsell products or services that align with customer needs.
- Collaborate with team leads and other departments to solve complex problems.
- Meet daily and weekly performance metrics regarding call volume and quality.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Strong verbal communication skills with the ability to listen actively and articulate ideas clearly.
- Basic computer proficiency, including typing speed of at least 35 WPM.
- Reliable internet connection and a dedicated workspace (if working remotely).
- A positive attitude and a genuine desire to help others succeed.