Job Description
Are you looking for a rewarding career in customer service with paid training? Apex Customer Solutions is currently seeking dedicated Entry Level Customer Service Representatives to join our growing team. We offer a comprehensive training program designed to equip you with the skills needed to excel in a fast-paced, professional environment.
As a representative, you will be the first point of contact for our valued clients, providing exceptional service and support. We value professionalism, reliability, and a desire to learn. Whether you are based in California or Pennsylvania, we are looking for talent across the United States.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound customer calls and emails with a positive, solution-oriented attitude.
- Resolve Issues: Troubleshoot customer problems and provide accurate information regarding our products and services.
- Documentation: Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Process Orders: Assist customers with placing orders, checking status, and processing returns or exchanges.
- Team Collaboration: Work closely with the support team to ensure consistent service quality and share best practices.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree preferred.
- Experience: No prior customer service experience required; paid training provided for entry-level candidates.
- Skills: Strong verbal and written communication skills; ability to type 35+ WPM.
- Computer Literacy: Proficiency with MS Office Suite and comfortable navigating web-based platforms.
- Availability: Ability to work flexible hours, including evenings and weekends as needed.