Job Description
We are seeking a driven and empathetic Entry Level Customer Service Representative to join our dynamic team in Washington, North Carolina. In this pivotal role, you will serve as the voice and face of our brand, ensuring every client interaction is a positive experience.
We are proud to offer a comprehensive Paid Training Program for all new hires—no prior experience is necessary, just a great attitude and a willingness to learn. If you are ready to launch a career in a supportive environment with clear pathways for advancement, we want to meet you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Assist customers in navigating our products and services, providing tailored solutions to meet their needs.
- Maintain accurate and detailed records of all customer interactions and account information in our CRM system.
- Collaborate with the wider support team to troubleshoot complex problems and escalate issues when necessary.
- Stay updated on the latest product knowledge and company policies to provide accurate, high-quality information.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer proficiency (Microsoft Office, email, and internet navigation).
- Excellent verbal and written communication skills with a professional tone.
- A positive attitude, strong work ethic, and a genuine desire to help others.
- Ability to multitask and adapt quickly in a fast-paced, team-oriented environment.