Job Description
Launch your career with Global Customer Solutions! We're seeking passionate Entry Level Call Center Representatives in Columbus, OH with comprehensive paid training. Join our award-winning team where your growth matters. Enjoy competitive pay, benefits, and a supportive environment designed for career progression. No experience required – we provide all the tools you need to succeed in customer service excellence.
What We Offer:
- 2-week paid training program with certification
- Health insurance, dental, and vision plans
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet performance metrics (handle time, resolution rate)
- Collaborate with team members for seamless service delivery
- Adhere to compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Comfortable with Windows-based software
- Ability to type 25+ WPM
- Positive attitude and customer-focused mindset
- Reliable transportation to our Columbus office