Job Description
Are you a people person looking to kickstart your career in a dynamic, supportive environment? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives to join our remote team in Portland, Oregon. We pride ourselves on delivering exceptional service to our clients and offer a comprehensive training program for those new to the industry.
As a remote Customer Service Representative, you will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience from the comfort of your own home.
Responsibilities
- Handle Inbound & Outbound Calls: Respond to customer inquiries via phone, email, and live chat with a professional and friendly tone.
- Problem Resolution: Diagnose customer issues and provide accurate solutions or escalate to upper management when necessary.
- Order Management: Process returns, exchanges, and new orders accurately within our CRM system.
- Product Knowledge: Learn and maintain up-to-date knowledge of our products and services to assist customers effectively.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions.
- Team Collaboration: Work closely with sales and technical teams to ensure customer satisfaction and retention.
- Feedback Loop: Provide feedback to management regarding common customer issues and product improvements.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is a plus but not mandatory; we provide full training.
- Technical Requirements: Must have a stable high-speed internet connection and a quiet, dedicated workspace free from distractions.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Computer Skills: Proficiency in using computers, navigating web browsers, and standard office software (Microsoft Office, Google Suite).
- Availability: Must be available to work flexible hours, including evenings and weekends, as required by business needs.