Job Description
Are you looking for a high-impact career in customer support? Apex Contact Solutions is excited to announce a special Hiring Event for Night Shift positions. We are expanding our elite support teams in Phoenix, AZ and New York, and we are seeking dedicated professionals to join us.
In this role, you will serve as the voice of our brand, providing exceptional service to clients around the clock. This is an excellent opportunity for individuals seeking a stable, full-time career with a competitive compensation package and growth potential.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve complex customer inquiries by identifying root causes and offering effective, compliant solutions.
- Document all interactions accurately and comprehensively within the CRM system.
- Adhere to all call scripts, compliance standards, and quality assurance metrics.
- Collaborate with team leads to improve service levels and operational efficiency.
- Identify opportunities for upselling products and services based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience preferred but not mandatory for the right candidates.
- Mandatory: Must be available to work Night Shift schedules (e.g., 11:00 PM - 7:00 AM).
- Strong typing speed (40+ WPM) and computer proficiency.
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional in fast-paced, high-pressure environments.