Job Description
Are you looking to start a rewarding career in customer support? Apex Virtual Solutions is hiring Customer Service Representatives to join our remote team in Georgia. We are looking for friendly, reliable individuals who are ready to learn and provide excellent service to our clients.
What We Offer:
- Flexible work-from-home schedule.
- Comprehensive training program for new hires.
- Competitive hourly wage and performance bonuses.
- Health and dental insurance options.
Don't worry if you don't have direct experience; we provide all the tools and training you need to succeed. If you have a passion for helping people, we want to hear from you!
Responsibilities
- Answer incoming customer calls, emails, and chat inquiries in a timely manner.
- Resolve customer issues and complaints with patience and professionalism.
- Assist customers with product information, billing, and account questions.
- Document all customer interactions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with team leads to improve service quality.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be located in Georgia, USA.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer proficiency (Microsoft Office, email, web browsers).
- Strong verbal communication and listening skills.
- Ability to type at least 35 WPM.