Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is looking for a dynamic Entry Level Customer Service Representative to join our expanding remote team. We offer a competitive salary, comprehensive training, and the flexibility to work from the comfort of your home in San Antonio, TX, or anywhere in Georgia.
In this role, you will be the friendly voice and face of our brand, ensuring our clients receive top-tier support. We value growth, so this is an excellent opportunity for career advancement within the tech and service industry.
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Training: No prior experience required—we teach you everything you need to know.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues, answer questions, and provide accurate information regarding our products and services.
- Process orders, returns, and refunds accurately and efficiently.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell relevant solutions to meet customer needs.
Qualifications
- High school diploma or equivalent (GED) required.
- Reliable high-speed internet connection and a quiet home workspace.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to multitask and manage time effectively in a remote environment.
- Must be authorized to work in the United States.