Job Description
Join our award-winning customer service team in Washington, NC! We're seeking motivated individuals with no prior experience to launch careers in call center support. Enjoy comprehensive training, flexible schedules, and opportunities for advancement. Our supportive environment offers competitive pay, health benefits, and performance bonuses. Start immediately with our structured onboarding program designed for success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- No prior call center experience necessary
- Strong verbal communication skills
- Basic computer proficiency and typing ability
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Washington, NC location
- 18 years or older